Features for AI-First Customer Service Teams
AI-powered features for customer service teams to efficiently resolve customer queries, ensuring seamless support across all channels
Trusted by enterprises and fast-growing startups across the globe
AI Agent & Bot Features
No-Code AI Agent Builder
Build a customer service AI agent with no prior knowledge of coding
Latest AI Models
Build AI agent with the latest models from OpenAI, Anthropic, Gemini, IBM Watson, Amazon Lex, and Dialogflow
Multisource Generative Answers
Fetch answers from multiple knowledge sources (articles, PDFs, webpages) for more complete responses
AI-Driven Suggestions
Get proactive recommendations on gaps or improvements with AI
Empathetic Support
Deliver context-aware responses that detect customer frustration or delight, while maintaining your brand voice.
AI Agent Training
Set clear objectives and guardrails for your AI agent. Define its purpose and ensure it avoids responding to off-brand questions.
Configurable Escalation Rules
Automatically route queries from the AI agent to support agents based on customer status, query content, and sentiment
Continuous Optimization
Learn from ongoing conversations to refine AI agent behavior and answers
Session Continuity
Agent remains available anytime and picks up seamlessly after interruptions
Omnichannel and Integrations
Omnichannel Deployment
Build your AI agent once and deploy it across chat, email, messaging apps, and voice channels without duplicating effort
Unified logic across web, messaging apps, in-app, email, and voice
Deliver consistent, on-brand support across all channels simultaneously
Support customers 24/7, 365 days a year—on the channels they use most
Website & CMS Integrations
Easily embed your chatbot on any website or CMS using our lightweight JavaScript plugin and native extensions.
Lightweight JavaScript plugin for any website
Works with WordPress, Shopify, Webflow, Wix, Squarespace
Fully customizable widget, no-coding required
Mobile & Cross-Platform SDKs
Add chat to your mobile or hybrid apps with our powerful SDKs—native and cross-platform included.
Native SDKs for iOS & Android
Hybrid SDKs for Flutter, React Native, Ionic & Cordova
Push notifications and full UI control
APIs & Webhooks for Custom Workflows
Extend and automate your workflows using Kommunicate's robust API suite and real-time webhooks.
Pull product, order, or customer data in real-time
Enable advanced handoffs, ticketing, and custom flows
Enterprise-ready scalability
Conversation Management Features
Smart Routing
Automatically assign chats to AI or agents using manual or rules-based routing.
Auto-Resolve Dormant Chats
Reduce backlog by auto-resolving inactive or low-priority conversations.
Bot-to-Human Handoff
Seamlessly escalate complex queries to live agents when needed.
Custom Away Messages
Stay responsive even after hours with configurable away messages.
Role-Based Access
Assign custom roles and permissions to manage agent responsibilities.
Quick Replies
Respond instantly to FAQs with saved, one-click responses.
Conversation Tags
Organize and filter chats using smart tags and categories.
Internal Notes
Add private notes to chats to assist other agents with context.
Fallback Email Alerts
Get notified via email when a message is missed or alert the user.
Chat Transcripts
Automatically send full conversation transcripts to users and teammates.
Push Notifications
Enable real-time alerts for new messages on web or mobile.
Waiting Queue
Display and manage queued chats in real-time to optimize agent response.
Analytics & Insights
AI-Powered Summaries & Insights
Empower agents with instant context and strategic insights.
AI-generated conversation summaries for quick context
Single-prompt insights to uncover what’s working
Identify gaps, blockers, and top-performing flows
Real-Time Monitoring Dashboard
Get full visibility into support performance with a unified dashboard.
Track CSAT, response times, resolution time, and agent activity
Monitor agent login, away time, and availability status
Visual KPIs for AI and human agents in one place
Customization & Enterprise-Ready Features
Brand Tone
Craft AI responses that reflect your unique brand voice and style.
Custom Agent Appearance
Personalize your chatbot’s look with logos, themes, and brand colors.
Voice & Tone Control
Fine-tune your AI’s tone—from professional to friendly—for every use case.
Rich Messaging
Delight users with carousels, buttons, and interactive chat templates.
Quick Action Buttons
Guide users quickly with clickable options inside the conversation.
Card Carousels
Showcase multiple offerings or products in an easy scroll format.
Pre-chat Lead Form
Capture user info like email or phone before the chat begins.
File Upload Support
Let users share files, screenshots, or documents directly in chat.
In-chat FAQ Access
Enable users to find help instantly with a built-in FAQ browser.
Multilingual Support
Support 120+ languages out-of-the-box with no manual training needed.
Dynamic Translation
Chat in real-time with customers—automatic translations included.
Dedicated Account Manager
Get expert help with onboarding, proactive support, and regular check-ins.